The ISO 9001 standard “Quality management systems - Requirements” is the most famous and widespread standard for quality improvement. It is the standard chosen by all those organizations that intend to equip themselves with a work tool aimed at continuous and constant improvement, who want to increase their efficiency, reduce costs, and increase customer loyalty. A company with an ISO 9001 certified quality system is a company that offers the guarantee of a solid structure, evaluated by a body above the parties, organized in such a way as to keep all aspects of its business under control and guarantee reproducibility of the performance and therefore of the maintenance but also of the continuous improvement of the quality standards provided. The ISO 9001 standard Based on seven principles of quality management, ISO 9001 does not explain how to set up the management model from a qualitative point of view, but is intended to encourage companies to understand what are the objectives they want to achieve and how reach them by making the best use of your resources:

Customer orientation
Leadership
Involvement of people
Process approach
Improvement
Evidence-based decisions
Relationship Management
The standard specifies the requirements of a quality management system when an organization:

a) has the need to demonstrate their ability to regularly provide products or services that meet the customer's requirements and the applicable mandatory requirements;
b) aims to increase customer satisfaction through the effective application of the system, including processes for improving the system itself and ensuring compliance with customer requirements and applicable mandatory requirements.


The advantages of ISO 9001 certification

ISO 9001 certification helps organizations develop and improve their performance, as well as demonstrate high levels of service quality to potential customers. It offers greater visibility and transparency towards the reference markets, and is often requested as a prerequisite or preferential requirement in the context of tenders. It allows greater cost control, waste reduction, increased productivity and the effectiveness of internal processes, with the consequent reduction of inefficiencies. Increases the ability to meet the needs and expectations of its customers through better knowledge and control of the company ..

An ISO 9001 certified company is a company that:

has set up an adequate quality management system for its products and processes
analyzes and understands the needs and expectations of customers as well as the mandatory requirements applicable to its products / services
guarantees that the characteristics of the product have been defined in order to satisfy the customer's requirements and the applicable mandatory requirements
has determined and is managing the processes necessary to finalize the expected results (compliant products / services and increased customer satisfaction).
it ensured the availability of the resources necessary to support the activities and monitor the aforementioned processes.
monitors and controls the defined characteristics of the product
works to prevent non-conformities and adopts improvement processes prepared for:
Resolve any non-conformities that may arise (including those that are identified after delivery);
· Analyze the causes of non-conformities and carry out corrective actions to prevent them from recurring;
· Manage customer complaints
has implemented an effective cycle of internal audits and management review
is continuously monitoring, measuring and improving the effectiveness of its quality management system.

Why get CSQ ISO 9001 certified with Cm Group

The certification of management systems acquires on the market the more value the more authoritative the body that issued it is. Cm Group represents the most important Italian reality in the field of conformity assessment and, in the field of management systems certification, it is among the first bodies in terms of the number of certificates issued. Its auditors are present throughout the national territory; they boast experience, competence, updating and contribute to offering a useful service not only to organizations, but also to the users of the latter's commitment: customers, consumers, all interested parties.